The Top 5 Customer Relationship Management Software 2022 [Based on User Reviews]

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Customer Relationship Management software and tools serve a variety of purposes and are available for organizations of every size. Whether it’s ecosystems like Zoho, Hubspot, or Salesforce – laser-focused sales with Pipedrive or building up from the ground up with, each really fills a different need within the CRM space.


Customer relationship management (CRM) is a business strategy that stresses good ongoing relationships with customers. It holds that maintaining these relationships drives growth and profitability. There are two core elements of this customer-centric strategy:

Presenting a unified face to the customer
Providing a seamless customer experience
CRM software can help by synchronizing customer communications among business units. Sales, marketing and customer service can all get on the same page. It acts as a system of record for contacts and accounts throughout the customer lifecycle. With CRM tools companies can track, automate, analyze, and optimize customer interactions. At its core, a CRM is a database of contact information and interaction history for each individual contact.

Multiple departments may be using the CRM within one organization. These include sales, marketing, customer success or service, and potentially other teams too.

00:00 Introduction
00:25 Zoho
00:37 Zoho: Pro’s
01:12 Zoho: Con’s
01:31 Zoho: Best fit
01:37 Hubspot
01:43 Hubspot: Pro’s
02:13 Hubspot: Con’s
02:18 Hubspot: Pricing
02:27 Hubspot: Best For
02:35 Salesforce
02:45 Salesforce: Pro’s
03:02 Hubspot: Con’s
03:12 Salesforce: Best For
03:23 Pipedrive: Pro’s
03:38 Pipedrive: Con’s
03:58 Pipedrive: Best for
04:05 Monday
04:17 Monday: Pro’s
04:37 Monday: Con’s
04:53 Monday Pricing
04:55 Monday pricing
05:03 Conclusion

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